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What makes Speciality Coffee…Special?

What makes Speciality Coffee…Special? Coffee is unique in its journey, taking a variety of skills across multiple countries and continents to ensure what reaches your cup is speciality. While ‘Quality’ is a broad term that’s easy for high street chains and corporates to coin, speciality coffee is a true step…

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FAQ’s

Tips given on RWRD Tip Boxes can be paid out directly to staff, or to your business – the choice is yours.

RWRD tip box payouts are made on a monthly basis. Need a different schedule? Contact the team to discuss other options.

No, we take care of covering the cost of your RWRD tip box. The only fees are on success (£2 per day + 2% per transaction).

Yes, while £1 is popular we can change the amount to your preference. Contact the team here.

No, customers don’t need the app for RWRD Tip Boxes, but simply tap their card or mobile pay on the device to securely leave a tip.

Absolutely, our in app tipping is powered by Stripe and secured by all the relevant providers.

Head to the team tips tab in your RWRD business portal to see tip data including amount earned, how your customers are tipping and when the next payout is due.

  1. Login to your RWRD portal and hit the team tips tab
  2. Review and accept the T&C’s
  3. Click Complete Verification
  4. Go through KYC (Know Your Customer) check
  5. Once complete, you can start earning in app tips paid directly to your business instantly

Customers collect stamps via the NFC tags provided. Upon completing a card, they follow in app instructions to redeem their coffee with a member of your team.

You can update your profile & amend your card design, including number of stamps, by logging into your RWRD business portal.

Login to your business portal and click the posts page. Create your post and hit send to instantly post onto the RWRD app newsfeed.

You can work with our in-house marketing team to build, create and send marketing campaigns through emails and/or push notifications through your dashboard or contact us direct here.

Sign in at the top of this page or click here to login to your RWRD business portal.

Start a 14 day trial today here.

Download RWRD for free on iOS or Android.

Contact the team on support@rwrdapp.com. You can also follow & connect with us on Instagram @rwrdapp

We work with leading independent shops across all four corners of the UK as well as Australia, South Africa & Canada. You can find shops in your area using the ‘Local to you Guide’ and map features in the app. Want to check out other places? Hit your account button, click profile, and select from all RWRD regions.

Simply scan the RWRD tag in store to collect stamps and complete your card. To redeem a full card, follow the on screen steps and show your barista the clock animation. This will clear after one hour.

You can access special offers from RWRD venues in the ‘News & Offers’ tab in the ‘Local to you’ section of the RWRD app. In addition RWRD shares special offers via Push notifications & email – ensure you don’t miss out and opt into marketing in your profile section.

RWRD+ is a premium section of the platform taking members beyond coffee & introducing you to independent brands you don’t know you love yet! Sign up to the RWRD+ in app (hit the + in the top right hand corner!)  community to; Earn free coffee faster with a pre filled stamp on every loyalty card, uncover discounts from hand selected partner brands to redeem online , receive complimentary invites & discounts on events & expert sessions online and in person.

To ensure that you receive news & offers relevant to you, we ask for some details about your coffee preferences. Even better, you’ll receive a free stamp at a location of your choice! To complete and claim your stamp, click on your account section and enter profile.

You can find new coffee shops in app, and by following RWRD on Instagram or signing up to our newsletter.

You can leave a tip after collecting a stamp, or by searching for a venue profile (click the search icon on the top left of your screen) and pressing ‘Stamp Card’ in the venue profile. All payments are secured by Apple, Google & Stripe. Click here to find out more about how tipping with RWRD works.

We’re always on the look out for amazing new coffee shops. If you know one that you’d like to see on RWRD, pop us an email to support@rwrdapp.com or DM us on Instagram. We’ll be sure to buy you a coffee when they join!

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