USER TERMS & CONDITIONS – RWRD

  1. Overview

These terms and conditions apply to your access to, and participation in, services provided by RWRD LTD. and associated venues. These terms and conditions, together with the RWRD Privacy Policy (“Privacy Policy”) govern the relationship between RWRD Limited, a company incorporated in England with company number 11501346 whose registered office is at Eden House, Reynolds Road, Beaconsfield, Bucks, HP9 2JL, and Users of services provided by RWRD Ltd. Use by you of the RWRD App will constitute acceptance by you of this Agreement. This agreement overrides any statements on the website and/or the App if they are different. You must therefore read it carefully. Please print a copy of this agreement for your records. If there is anything you do not understand, please contact RWRD at team@rwrd.co.uk.

Changes

RWRD LTD reserves the right to change, modify and/or eliminate the services provided and/or these terms and conditions, or any policy, FAQ or guideline pertaining to the services provided at any time and in its sole discretion. Any changes or modifications will be effective immediately and you waive any right you may have to receive specific notice of such changes or modifications. Your continued participation in the services provided confirms your acceptance of such changes and modifications.

Age & Data

RWRD, and the services it provides, is not intended for use by anyone under the age of 16. Please read the Privacy Policy carefully to understand how the Company collects, uses and discloses information about its customers.

Sign Up

To enrol in the services provided by RWRD, download the App to your mobile device and follow the prompts to create an account through the App. Your membership enables you to find discounts, earn loyalty stamps and to redeem those stamps on certain purchases in participating outlets. Your membership can only be registered in the name of an individual and only one membership may be registered in the name of each individual

Qualifying Purchases

The rules for a Qualifying Purchase are either indicated within the App or are as listed here. In the event of any ambiguity, the rules laid out here shall prevail.

Promotions; promotions posted on the app are subject to availability & are at the discretion of the venue. Any disputes should be sent to team@rwrd.co.uk with any supporting evidence.

RWRD+; Any purchase or offer featured on RWRD+ is subject to partner terms and conditions. RWRD Ltd. are not responsible for orders and interactions with third party partners.

Loyalty; Stamps are valid on any drinks bought at a venue. One stamp per drink/item, as per the venues discretion.

  • Stamps can only be earned at the time of purchase and only if the NFC stamp tag is scanned at the point of purchase.
  • The App can’t be used in conjunction with any discount or privilege card whether issued by us or by any third party.

Redemption

In order to redeem stamps you should present the relevant screen to a member of staff. Once you have selected redeem, this is valid for one hour. Expired redemptions are not reversible at any time. Stamps are relevant to venues individually, and not pooled across venues.

General

  • There are no membership fees associated with using RWRD services &. stamps accumulated have no cash value.
  • Your account is personal to you and may not be sold, transferred or assigned to, or shared with, family friends or others.
  • The Company reserves the right to remove accounts and make ineligible for the stamps collected any account.
  • In the case that a venue leaves RWRD, all stamps at that venue become immediately invalid on the app. All stamps will be transferred to the venues new loyalty scheme, at discretion of the venue.

Expiry and Cancellation

Your membership does not have an expiry date. You may delete the App at any time. If you wish to cancel your membership altogether, you can do so in the profile section in the app. If you cancel your membership, you will lose the right to redeem all stamps that are unused at the time of cancellation. We may, on notifying you, forfeit all accrued stamps, and/or suspend your right to collect and/or redeem Points if you are in breach of this agreement, if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us, the App, or if you supply false or misleading information to us.

Loss, theft, damage

You should treat your stamps like cash in a wallet. If you lose your phone or it is stolen, or if someone else accesses your membership through the App, you may lose any stamps you have accrued.

Complaints procedure

Complaints regarding any element of your membership or user of RWRD services should be sent in writing or by email to team@rwrd.co.uk.

Compensation

Stamps earned through using your membership are not covered by any compensation scheme.

Customer Services

If you need assistance or if you have any enquiry relating to your membership or use of RWRD services, you can contact us by sending an e-mail to team@rwrd.co.uk.

Data protection and privacy

While registering to become a Member either through the Website or the App, you will be asked to provide certain personal information, including your name and email address. We are committed to maintaining the security of your personal information in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. The Privacy Policy will apply whenever you provide us with personal information.

RWRD Digital Tipping

RWRD exists to share rewards across both sides of the counter. We believe that hard work and loyalty should be rewarded. All Tips you give using RWRD are passed directly to the venue that you choose (subject to our right to deduct our Admin Fee and such other fees/costs that we are entitled to deduct with the agreement of the Venue).

  1. Please read these Customer Terms carefully. These Customer Terms explain your rights and obligations when using RWRD as a Customer to give Tips to Venues.
  2. These Customer Terms should be read in conjunction with our Platform Terms of Use, Privacy Policy and our Cookie Policy (collectively the ” Agreement” between us). By accessing and using RWRD to give your Tip to a Venue, you accept and agree to the terms of this Agreement.
  3. You can contact us by submitting a support request.
  4. Certain words and phrases in these Customer Terms have specific definitions when they start with capital letters. Where a defined term is used, it either has the meaning set out in clause 8 below (Definitions) or the meaning given to it in the relevant clause of these Customer Terms.
  1. Your Rights and Responsibilities
    1. Access to the RWRD platform is provided to you to enable you to pay Tips to Venues in the Territory.
    2. When you use the RWRD platform to make a Tip, you confirm that:
      1. your intention is to offer a Tip directly to the Venue and, in the absence of the RWRD platform, you would have done so using cash or other means of payment; and
      2. your Tip is a voluntary gratuity payment offered by you to the relevant Venue.
    3. When you give a Tip to a Venue using RWRD, we act as the Venue’s authorised commercial agent for the Tip transaction, meaning we will collect the Tip amount from you on behalf of the Venue and will pass it directly to them (subject to deducting our Admin Fee and such other fees/costs that we are entitled to charge to the Venue).
    4. We will give you the option of covering our Admin Fee and the costs of processing the card payment for the Tip transaction (by making a payment on top of the intended Tip). If you agree to this, the Venue will receive a sum equal to 100% of the intended Tip. If you do not agree to this, our Admin Fee and the transaction costs will be deducted from the Tip.
    5. You acknowledge that Venues have the right to do as they choose with the Tips they collect from you using RWRD, inline with the latest regulations relating to the fair sharing of Tips & gratuities.
  2. Our Rights and Responsibilities
    1. We act as a commercial agent for eligible Venues who use RWRD to collect and receive Tips. This means we are authorised by them to conclude Tip transactions and collect Tips on their behalf.
    2. We do not act as your agent (or act on your behalf) in any capacity. Nothing in this Agreement will establish any partnership or joint venture between us, nor does this Agreement authorise any party to enter into any commitments for or on behalf of any other third party.
    3. We provide technology services to Venues which they are permitted to make available to you to allow you to transact with them.
    4. We reserve the right to:
      1. accept or decline any Tip offered by you through RWRD; or
      2. impose limits related to the number of times you can use RWRD per day/week/month; and
      3. share the name associated with your chosen payment method with Venues that you Tip.
    5. We shall:
      1. provide you with access to RWRD for the purpose of paying a Tip to a Venue;
      2. present a range of options to you as to the amount of Tip you wish to pay; and
      3. provide you with the option to increase your Tip to cover our Admin Fee and transaction costs (see above).
    6. We may use third parties (including a payment processor) in connection with the provision our services.
    7. You acknowledge that we may modify or discontinue certain functionalities or feature of RWRD from time to time
    8. Any personal information that you provide to us will be processed in accordance with our Privacy Policy rwrdapp.com/user-privacy-policy . This explains what personal information we collect from you, why and how we collect, store, use and share it, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  3. Indemnity and Liability
    1. Access to the RWRD platform is provided on an “as is” basis and no warranty is inferred or implied as to the availability of any feature offered at any time.
    2. To the maximum extent permitted by applicable law, we shall have no liability to you in relation to any loss or damage suffered by you arising out of or in connection with the use or misuse of RWRD by you or a Venue.
  4. Consumer rights
    1. In some circumstances, you may have certain rights as a consumer under applicable UK consumer law when using RWRD. Nothing in this Agreement detracts from those rights (including in respect of cancellation). However, you have the right to elect not to use RWRD at any time.
  5. General
    1. These Customer Terms may be varied by us from time to time. Such revised terms will apply to RWRD from the date of publication. Please check the Customer Terms regularly to ensure familiarity with the then current version.
    2. If any court or competent authority finds that any provision of the Agreement (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Agreement will not be affected.
    3. This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
    4. You may not transfer any of your rights or obligations under these Customer Terms to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
    5. This Agreement constitutes the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter.
    6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  6. Governing law and jurisdiction
    1. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under this Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.
  7. Definitions
    1. The following words and phrases have defined meanings in these Customer Terms:

Term

Definition

Confidential Information

all confidential information (however recorded or preserved) disclosed by either party to the other party concerning the disclosing party’s (a) business, affairs, customers, clients, suppliers, plans, intentions, or market opportunities; (b) operations, processes, product information, know-how, designs, trade secrets or software; and (c) any information developed under this Agreement

  

Admin Fee

the Admin Fee we are entitled to charge on each Tip transaction amounts to 5% + 4p, subject to change. 

Customer Terms

these customer terms of use, as amended by us from time to time

Pricing Schedule

Pricing includes but is not limited to a recurring subscription along with 4p + 5% per transaction for tips received. You can request details of this at any time by contacting support@rwrd.co.uk

  
  

Territory

United Kingdom, Australia, South Africa, Sweden 

Tip

an uncalled for and spontaneous payment offered by you to a Venue via the RWRD platform, with the intention of this money being provided directly to the Venue (or the relevant Team)

RWRD

the RWRD platform made available via our website at rwrdapp.com, our mobile applications ‘RWRD’ available on the App Store and Google Play store and such other technologies that we make available from time to time

Venue

a Venue using RWRD who you wish to give a Tip (each being a client of ours)

“you”, “your”, or “Customer”

you, being a customer who wishes to use RWRD to give a Tip to a Venue

Liability of RWRD

RWRD shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.

Your rights as a consumer

As a consumer you have legal rights in relation to goods that are not of a satisfactory quality or fit for purpose and services not carried out with reasonable care and skill. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office. Nothing in this agreement will affect these legal rights.

Assignment

We may transfer the benefit of this agreement to any other company in the same group of RWRD or in the case of buy-out. If we assign the benefit of this agreement, your rights will not be affected.

Governing law

This agreement is governed by English law.

Privacy Policy

Please click here for our Privacy Policy.

Win a Rocket Competition Terms & Conditions

The ‘Win a Rocket’ Competition is brought to you in partnership with Cycle Espresso, VeloSkin, OTE, Grand Tour Coffee and Rocket Espresso. By entering the competition you are agreeing to the following Terms & Conditions of the competition. By entering the competition the promoters may contact you with offers on their products from time to time but you may opt out at anytime.

Timeframe: The competition is running from 17th April 2022 until the 29th May 2022. 

Eligibility to enter: The prize draw is open to entrants over 14 years of age. In entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win. You must hold an active RWRD app account in order to enter the competition and win a prize.

Number of entries: A maximum of one entry per RWRD account is permitted. 

Cost: The prize draw is free to enter.

How to enter: In order to enter the competition you must download RWRD app and collect at least 5 stamps on the Rocket Competition Card within the application. Stamps are collected from A4 competition banners displayed at participating venue partners. Customers are permitted to collect one stamp per eligible purchase.

Eligible Purchases: The purchase of a coffee or drink at a participating venue, or the purchase of any item from sponsored brands, OTE, VeloSkin, Grand Tour Coffee, Rocket from within a participating venue.

How to collect stamps: Open RWRD App, select “collect a stamp” and tap your device onto the A4 competition banner. 

The prize draw: The prize draw is due to take place on the 29th of May 2022. This date is subject to change and any updates will be posted on social media accounts and publicised across customer facing comms channels. We reserve the right to cancel the competition at anytime. 

Choosing winners: Winners will be chosen at random. A copy of the winners list can be requested at support@rwrd.co.uk. 

The Prizes: The prizes are non-exchangeable, non-transferable and no cash alternatives will be offered.

 1. Rocket Espresso Appartamento, plus 3 sets of coloured panel fillers, worth over £1300.00

2. OTE “Fuel Your Ride” Bundle – a mixed bundle of OTE products worth over £100.00 

3. VeloSkins “Fuel Your Ride” Bundle – a mixed bundle of VeloSkin product worth over £100.00 

4. Grand Tour Coffee “Fuel Your Ride” Bundle – a mixed bundle of Grand Tour Coffee product with over £100.00

We reserve the right to replace any prize with an equal value alternative.

Announcement of the Winner: We will attempt to contact the winner via the email used to create their RWRD account up to 3 times. If the prize is not claimed within 14 days then we reserve the right to withdraw and reallocate the prize. 

Data & Privacy: By entering the competition you are opting into RWRD’s Privacy Policy. 

Limitation of Liability: RWRD Ltd does not accept any liability for any damage, loss, injury or disappointment suffered by
any entrants as a result of either participating in the prize draw or being selected for a prize. RWRD Ltd does not provide any form of practical or IT support for this prize. On receipt, all
responsibilities relating to warranty and the product are that of the prize winner. 

General: RWRD Ltd reserves the right to cancel the prize draw or amend these terms and conditions at any
time, without prior notice. 

Governing Law: The prize draw and these terms and conditions will be governed by English law and any
disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.