RWRD LTD reserves the right to change, modify and/or eliminate the services provided and/or these terms and conditions, or any policy, FAQ or guideline pertaining to the services provided at any time and in its sole discretion. Any changes or modifications will be effective immediately and you waive any right you may have to receive specific notice of such changes or modifications. Your continued participation in the services provided confirms your acceptance of such changes and modifications.
To enrol in the services provided by RWRD, download the App to your mobile device and follow the prompts to create an account through the App. Your membership enables you to find discounts, earn loyalty stamps and to redeem those stamps on certain purchases in participating outlets. Your membership can only be registered in the name of an individual and only one membership may be registered in the name of each individual
The rules for a Qualifying Purchase are either indicated within the App or are as listed here. In the event of any ambiguity, the rules laid out here shall prevail.
Promotions; promotions posted on the app are subject to availability & are at the discretion of the venue. Any disputes should be sent to firstname.lastname@example.org with any supporting evidence.
RWRD+; Any purchase or offer featured on RWRD+ is subject to partner terms and conditions. RWRD Ltd. are not responsible for orders and interactions with third party partners.
Loyalty; Stamps are valid on any drinks bought at a venue. One stamp per drink/item, as per the venues discretion.
In order to redeem stamps you should present the relevant screen to a member of staff. Once you have selected redeem, this is valid for one hour. Expired redemptions are not reversible at any time. Stamps are relevant to venues individually, and not pooled across venues.
Your membership does not have an expiry date. You may delete the App at any time. If you wish to cancel your membership altogether, you can do so in the profile section in the app. If you cancel your membership, you will lose the right to redeem all stamps that are unused at the time of cancellation. We may, on notifying you, forfeit all accrued stamps, and/or suspend your right to collect and/or redeem Points if you are in breach of this agreement, if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us, the App, or if you supply false or misleading information to us.
You should treat your stamps like cash in a wallet. If you lose your phone or it is stolen, or if someone else accesses your membership through the App, you may lose any stamps you have accrued.
Complaints regarding any element of your membership or user of RWRD services should be sent in writing or by email to email@example.com.
Stamps earned through using your membership are not covered by any compensation scheme.
If you need assistance or if you have any enquiry relating to your membership or use of RWRD services, you can contact us by sending an e-mail to firstname.lastname@example.org.
RWRD exists to share rewards across both sides of the counter. We believe that hard work and loyalty should be rewarded. All Tips you give using RWRD are passed directly to the venue that you choose (subject to our right to deduct our Admin Fee and such other fees/costs that we are entitled to deduct with the agreement of the Venue).
all confidential information (however recorded or preserved) disclosed by either party to the other party concerning the disclosing party’s (a) business, affairs, customers, clients, suppliers, plans, intentions, or market opportunities; (b) operations, processes, product information, know-how, designs, trade secrets or software; and (c) any information developed under this Agreement
the Admin Fee we are entitled to charge on each Tip transaction amounts to 5% + 4p, subject to change.
Pricing includes but is not limited to a recurring subscription along with 4p + 5% per transaction for tips received. You can request details of this at any time by contacting email@example.com
United Kingdom, Australia, South Africa, Sweden
an uncalled for and spontaneous payment offered by you to a Venue via the RWRD platform, with the intention of this money being provided directly to the Venue (or the relevant Team)
the RWRD platform made available via our website at rwrdapp.com, our mobile applications ‘RWRD’ available on the App Store and Google Play store and such other technologies that we make available from time to time
a Venue using RWRD who you wish to give a Tip (each being a client of ours)
“you”, “your”, or “Customer”
you, being a customer who wishes to use RWRD to give a Tip to a Venue
RWRD shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.
As a consumer you have legal rights in relation to goods that are not of a satisfactory quality or fit for purpose and services not carried out with reasonable care and skill. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office. Nothing in this agreement will affect these legal rights.
We may transfer the benefit of this agreement to any other company in the same group of RWRD or in the case of buy-out. If we assign the benefit of this agreement, your rights will not be affected.
This agreement is governed by English law.
The ‘Win a Rocket’ Competition is brought to you in partnership with Cycle Espresso, VeloSkin, OTE, Grand Tour Coffee and Rocket Espresso. By entering the competition you are agreeing to the following Terms & Conditions of the competition. By entering the competition the promoters may contact you with offers on their products from time to time but you may opt out at anytime.
Timeframe: The competition is running from 17th April 2022 until the 29th May 2022.
Eligibility to enter: The prize draw is open to entrants over 14 years of age. In entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win. You must hold an active RWRD app account in order to enter the competition and win a prize.
Number of entries: A maximum of one entry per RWRD account is permitted.
Cost: The prize draw is free to enter.
How to enter: In order to enter the competition you must download RWRD app and collect at least 5 stamps on the Rocket Competition Card within the application. Stamps are collected from A4 competition banners displayed at participating venue partners. Customers are permitted to collect one stamp per eligible purchase.
Eligible Purchases: The purchase of a coffee or drink at a participating venue, or the purchase of any item from sponsored brands, OTE, VeloSkin, Grand Tour Coffee, Rocket from within a participating venue.
How to collect stamps: Open RWRD App, select “collect a stamp” and tap your device onto the A4 competition banner.
The prize draw: The prize draw is due to take place on the 29th of May 2022. This date is subject to change and any updates will be posted on social media accounts and publicised across customer facing comms channels. We reserve the right to cancel the competition at anytime.
Choosing winners: Winners will be chosen at random. A copy of the winners list can be requested at firstname.lastname@example.org.
The Prizes: The prizes are non-exchangeable, non-transferable and no cash alternatives will be offered.
1. Rocket Espresso Appartamento, plus 3 sets of coloured panel fillers, worth over £1300.00
2. OTE “Fuel Your Ride” Bundle – a mixed bundle of OTE products worth over £100.00
3. VeloSkins “Fuel Your Ride” Bundle – a mixed bundle of VeloSkin product worth over £100.00
4. Grand Tour Coffee “Fuel Your Ride” Bundle – a mixed bundle of Grand Tour Coffee product with over £100.00
We reserve the right to replace any prize with an equal value alternative.
Announcement of the Winner: We will attempt to contact the winner via the email used to create their RWRD account up to 3 times. If the prize is not claimed within 14 days then we reserve the right to withdraw and reallocate the prize.
Limitation of Liability: RWRD Ltd does not accept any liability for any damage, loss, injury or disappointment suffered by
any entrants as a result of either participating in the prize draw or being selected for a prize. RWRD Ltd does not provide any form of practical or IT support for this prize. On receipt, all
responsibilities relating to warranty and the product are that of the prize winner.
General: RWRD Ltd reserves the right to cancel the prize draw or amend these terms and conditions at any
time, without prior notice.
Governing Law: The prize draw and these terms and conditions will be governed by English law and any
disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.