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Need support or have a question about RWRD? We’re here to help

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    Ensign House, Clove Hitch Quay,
    London SW18 7TA, United Kingdom

    FAQ’s

    We’re always on the look out for amazing new coffee shops. If you know one that you’d like to see on RWRD, pop us an email to support@rwrdapp.com or DM us on Instagram. We’ll be sure to buy you a coffee when they join!

    You can leave a tip after collecting a stamp, or by searching for a venue profile (click the search icon on the top left of your screen) and pressing ‘Stamp Card’ in the venue profile. All payments are secured by Apple, Google & Stripe. Click here to find out more about how tipping with RWRD works.

    You can find new coffee shops in app, and by following RWRD on Instagram or signing up to our newsletter.

    To ensure that you receive news & offers relevant to you, we ask for some details about your coffee preferences. Even better, you’ll receive a free stamp at a location of your choice! To complete and claim your stamp, click on your account section and enter profile.

    RWRD+ is a premium section of the platform taking members beyond coffee & introducing you to independent brands you don’t know you love yet! Sign up to the RWRD+ in app (hit the + in the top right hand corner!)  community to; Earn free coffee faster with a pre filled stamp on every loyalty card, uncover discounts from hand selected partner brands to redeem online , receive complimentary invites & discounts on events & expert sessions online and in person.

    You can access special offers from RWRD venues in the ‘News & Offers’ tab in the ‘Local to you’ section of the RWRD app. In addition RWRD shares special offers via Push notifications & email – ensure you don’t miss out and opt into marketing in your profile section.

    Simply scan the RWRD tag in store to collect stamps and complete your card. To redeem a full card, follow the on screen steps and show your barista the clock animation. This will clear after one hour.

    We work with leading independent shops across all four corners of the UK as well as Australia, South Africa & Canada. You can find shops in your area using the ‘Local to you Guide’ and map features in the app. Want to check out other places? Hit your account button, click profile, and select from all RWRD regions.

    Contact the team on support@rwrdapp.com. You can also follow & connect with us on Instagram @rwrdapp

    Download RWRD for free on iOS or Android.