VENUE TERMS & CONDITIONS – RWRD

Overview

These terms and conditions apply to your access to, and participation in, services provided by RWRD LTD. These terms and conditions, together with the RWRD Privacy Policy (“Privacy Policy”) govern the relationship between RWRD Limited, a company incorporated in England with company number 11501346 whose registered office is at Eden House, Reynolds Road, Bucks, HP9 2JL, and the user (‘You’). Use by you of the RWRD App & Web app will constitute acceptance by you of this agreement. This agreement overrides any statements on the website and/or the App if they are different. You must therefore read it carefully. Please print a copy of this agreement for your records. If there is anything you do not understand, please contact RWRD at support@rwrd.co.uk.

Changes

RWRD LTD reserves the right to change, modify and/or eliminate the services provided and/or these terms and conditions, or any policy, FAQ or guideline pertaining to the services provided at any time and in its sole discretion. Any changes or modifications will be effective immediately and you waive any right you may have to receive specific notice of such changes or modifications. Your continued participation in the services provided confirms your acceptance of such changes and modifications.

Age & data use

RWRD, and the services it provides, is not intended for use by anyone under the age of 16. Please read the Privacy Policy carefully to understand how the Company collects, uses and discloses information about its customers.

Sign Up

To enrol in the services provided by RWRD, visit https://app.rwrd.co.uk and follow the sign up process to create a venue account. Your membership enables you to post promotions on the RWRD newsfeed, have full access to a customisable digital loyalty scheme, feature on maps and directions and gain insights to user data. and to redeem those stamps on certain purchases in participating outlets. One membership per venue.

Qualifying Purchases

The rules for a Qualifying Purchase are either indicated within the App or are as listed here. In the event of any ambiguity, the rules laid out here shall prevail.

Promotions; promotions posted on the app are subject to availability & are at the discretion of the venue. Any disputes should be sent to support@rwrd.co.uk with any supporting evidence.

Loyalty; Stamps are valid on any drinks bought at a venue. One stamp per drink/item, at the venue’s discretion.

  • Stamps earned at the time of purchase and only when the QR Code is scanned at the point of purchase.
  • In order to redeem stamps, a customer should present the relevant screen to a member of staff. Once a customer has selected redeem, this is valid for one hour. Expired redemptions are not reversible at any time.
  • Stamps are relevant to venues individually.

General

  • There is a £25 monthly fee which allows RWRD members full access to all RWRD services fees associated with using RWRD services.
  • Subscriptions are non-refundable
  • Stamps accumulated have no cash value.
  • RWRD reserves the right to remove accounts and make ineligible for the stamps collected any account.

Expiry and cancellation policy

  • Your membership does not have an expiry date and continues on a monthly rolling basis. If you wish to cancel your membership altogether, you can do so in the account section in the web app.
  • If you cancel your membership, you will lose all access to RWRD services immediately but must transfer loyalty stamps for customers to your new scheme.
  • When you delete your account, all data will be immediately erased. This is not reversible.
  • You will not be refunded for the remaining time in the billing period in which you cancel your subscription.
  • We may, on notifying you, forfeit all accrued stamps, and/or suspend your right to collect and/or redeem stamps if you are in breach of this agreement, if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us, the App and web app, or if you supply false or misleading information to us.

Complaints procedure

Complaints regarding any element of your membership or user of RWRD services should be sent in writing or by email to support@rwrd.co.uk.

Customer Insights Opt-in

RWRD collates customer insight data from users in app. When a user completes their profiles, they are able to claim a single complimentary stamp at a venue of their choice. By opting into customer insights, your venue will appear as an option on this one time selection list.

Loyalty Stamp Distribution

RWRD reserves the right to distribute single stamps for marketing and promotional purposes.

RWRD+

RWRD offers a premium subscription for app users which includes a pre-filled stamp. By featuring on RWRD, venues agree to offering premium members a loyalty card reduced by one stamp.

RWRD Digital Tipping

  1. Please read these Business Terms & Conditions carefully. They set out the basis on which you (as our Client) appoint us as your non-exclusive ‘commercial agent’ to collect Tips on your behalf.
  2. These Business Terms & Conditions should be read in conjunction with our RWRD Venue Terms of Use, Privacy Policy and Cookie Policy (which together make up the ” Agreement” between us). By accessing and using RWRD, you accept and agree to the terms of this Agreement. If you do not understand or agree with the Agreement, you should not use RWRD.
  3. From time to time, we may refine or change aspects of the Agreement, and any revised terms or policies will be made available to you at rwrd.co.uk/business-terms-and-conditions and a notification of such changes displayed in a prominent place on the RWRD app and/or website. Please take a moment to read the changes. If you continue to use RWRD after we make the changes, you will be deemed to agree to the changes. If you do not agree to the changes, you should not use RWRD.
  4. Certain words and phrases in these Business Terms & Conditions have specific definitions when they start with capital letters. Where a defined term is used, it either has the meaning set out in clause 17 below (Definitions) or the meaning given to it in the relevant clause of these Business Terms & Conditions.
  1. Your appointment of us as your commercial agent
    1. We need your authority to remit Tips to you. You appoint us as your non-exclusive commercial agent to collect Tips within the Territory on the terms set out in this Agreement. In this regard, we act as commercial agent only for you (that is, we are not an agent of the Customer and/or any third parties involved in the process).
    2. As your commercial agent, you give us authority to conclude transactions with Customers to collect Tips on your behalf, which includes your authority to bind you contractually in respect of those transactions.
    3. You agree that you will only have recourse against us (and we shall only be liable to you) if we collect Tips on your behalf but fail to transfer them to you when they fall due (subject to deducting our Admin Fee and such other fees/costs we are entitled to charge). In other words, you accept that we don’t have any other responsibilities towards you.
    4. As we are only your non-exclusive commercial agent, you can of course still collect Tips directly from Customers in addition to, or instead of, via RWRD.
  2. Duration of Agreement
    1. This Agreement commences on the Effective Date and continues until the earlier of:
      1. either of us serving notice to terminate the Agreement in accordance with its terms; or
  3. Our obligations
    1. As the provider of RWRD and as your commercial agent, we shall:
      1. provide you with access to RWRD for the purpose of:
        1. registering;
        2. creating an account; and
        3. authorising us to conclude transactions with Customers and collect Tips on your behalf;
      2. present a range of options to Customers as to the amount of Tip they wish to pay;
      3. provide the Customer with the option to increase their Tip to cover our Admin Fee and costs;
      4. collect and hold all money due to you as a result of Tips we collect on your behalf;
      5. give you a means to access records relevant to the Tips we have collected on your behalf, including:
        1. amounts received, and the time and date of the Tip;
        2. amounts owing to you; and
        3. any outstanding payments due from Customers; and
      6. at your request, pay amounts that we hold on your behalf in your RWRD account to you (after deduction of our Admin Fee and such other fees/costs as set out in this Agreement).
    2. We may use third parties (including third party payment processors) in connection with the provision our services.
    3. Except as stated in this Agreement, RWRD is provided without warranty of any kind. All conditions, warranties, representations and terms implied by law, custom or otherwise are excluded by us to the fullest extent permitted by law.
    4. You acknowledge that we may modify or discontinue certain functionalities or features of RWRD from time to time and we may do so, without advance notice (unless there is an adverse impact for you, in which case we shall provide reasonable of any proposed change, which shall be displayed in a prominent page on our RWRD site).
  4. Your obligations
    1. As a user of RWRD and as our ‘principal’ in the commercial agency relationship, you agree to:
      1. act in good faith;
      2. promptly deal with any Customer complaint or enquiry relating to Tips;
      3. not permit any other person to access your RWRD account or to withdraw funds from your RWRD account; and
      4. comply with all applicable laws.
    2. You confirm that you:
      1. have the legal right to work and receive Tips in the Territory;
      2. hold a valid UK bank account registered in your name;
      3. are legally capable of entering into binding contracts;
      4. work in an Approved Profession;
      5. remain responsible for correctly and punctually reporting of Tips paid to you by Customers via RWRD as earnings to your relevant tax authority;
      6. will remain personally liable for payments of all taxation applicable to amounts paid to you through RWRD;
      7. have provided information to us that is accurate and complete in our registration process.
    3. You agree to reimburse us for any and all claims, damages and/or losses arising from claims made by any third party against us as a result of your failure to comply with clause 5.2(f) and (h).
  5. Collecting your tips
    1. Just like cash tips, all Tips we collect on your behalf belong to you. You can collect Tips directly from Customers using your RWRD tag or QR code. 
    2. When we collect Tips from Customers on your behalf we will pay these into your relevant RWRD Account (less our Admin Fee and any fees/costs that we are entitled to deduct in accordance with this Agreement).
    3. Your RWRD Account is personal to you and can be accessed by logging at app.rwrd.co.uk. You have the right to operate and collect Tips into your RWRD Account even in a workplace at which other ‘tip sharing’ arrangements exist – it’s your choice.
    4. Once funds in your RWRD Account have been cleared (which usually takes between 3-5 working days), they will be visible on your RWRD Tips Dashboard which can be accessed by logging at app.rwrd.co.uk. Funds held in your RWRD Account are cleared and will be paid directly into your bank account in line with the payment schedule. 
    5. Payment will be made to the bank account registered in your name that you have attached to your RWRD Account, this may take 3-5 working days depending on your bank. You can do this via the RWRD platform.
  6. Our Admin Fee, and other costs
    1. You agree to pay us our Admin Fee and certain other fees and costs explained in this clause.
    2. In respect of each Tip, subject to clause 8.3 below, we shall deduct:
      1. our Admin Fee (plus any applicable VAT or equivalent sales tax); and
      2. the costs we incur relating to processing card payments for collection of the Tip from the Customer, and transfer the balance to your RWRD Account. 
    3. We will give the Customer the option of covering our Admin Fee and the costs of processing the card payment for the Tip transaction (by making a payment on top of the intended Tip). If the Customer agrees to this, you will receive a sum equal to 100% of the intended Tip. If the Customer does not agree to this, our Admin Fee and the transaction costs will be deducted from the Tip.
    4. We may also charge you certain set-up, subscription and/or upgrade fees to use RWRD depending on your usage plan, in accordance with our Pricing.
  7. Privacy
    1. The privacy of your personal information is really important to us.
    2. Any personal information that you provide to us or that we collect about you will be processed in accordance with our Privacy Policy rwrdapp.com/privacy-policy.  This explains what personal information we collect from or about you, why and how we collect, store, use and share it (including with your employer / work operator), your rights in relation to it, and how to contact us and supervisory authorities if you have a query or complaint about our use of it.
    3. You agree not to do (or omit to do) any act or thing which (a) puts RWRD and/or you in breach of applicable data protection law; and/or (b) is contrary to the Customer’s right to privacy under such laws.
  8. Confidentiality
    1. We each agree at all times (i) to keep confidential and not disclose to any person any Confidential Information and (ii) only to use such Confidential Information for the purposes of performing our obligations or exercising our rights under this Agreement.
    2. We may disclose Confidential Information to our personnel, sub-contractors, representatives and/or advisers (“Permitted Disclosees”) in connection with us carrying out our obligations and/or exercising our rights under this Agreement. We shall ensure that Permitted Disclosees are subject to similar obligations of confidentiality.
  9. Termination
    1. You may cease use of RWRD at any time by contacting the team via emailing support@rwrd.co.uk or submitting a contact request via your account at app.rwrd.co.uk.  The request should make clear your wish to cancel and clearly state which aspects of the service you would like to cease. When you ask us to this, we will:
      1. Suspend your ability to collect Tips using RWRD;
      2. Pay you any outstanding balances due to you within 90 days of your request minus any sums you owe to us.
    2. We may terminate this Agreement by serving written notice to you (including by email):
      1. immediately if you breach this Agreement; or
      2. where we no longer are able to (or wish to) provide the RWRD service, in which case we shall endeavour to give you at least 7 days’ notice.
    3. This Agreement will automatically terminate with immediate effect if you cease to work in an Approved Profession.
    4. Termination of this Agreement will not affect any accrued rights (including our right to be paid or your right to receive Tips) as at the date of termination.
  10. Consumer rights
    1. In using RWRD, you have certain rights as a consumer under applicable UK consumer law. Nothing in this Agreement detracts from those rights (including in respect of cancellation). However, you have the right in clause 11 above to cease use of RWRD and cancel the Agreement at any time.
  11. Consequences of Termination
    1. On termination, you must immediately discontinue your use of RWRD. Any continued use, access, or attempted use or access by you of RWRD will make any notice by you ineffective and constitute your continued agreement to this Agreement.
    2. We shall pay you any final amounts held on your behalf in your RWRD account, (less our Admin Fee and any fees/costs that we are entitled to deduct in accordance with this Agreement).
  12. Circumstances beyond our control
    1. We will try hard to provide a great service. However, we will not be liable for any failure or delay in performing our obligations (including a failure to pay amounts owing) resulting from any cause beyond our reasonable control. We shall keep you notified of any delays and remedial action.
  13. General
    1. If any court or competent authority finds that any provision of the Agreement (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of the Agreement will not be affected.
    2. Nothing in the Agreement will establish any partnership or joint venture between us, or (except as expressly stated) mean that any party to this Agreement becomes the agent of another third party, nor does the Agreement (except as expressly stated) authorise any party to enter into any commitments for or on behalf of any other third party.
    3. This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
    4. You may not transfer any of your rights or obligations under these Business Terms & Conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
    5. Any notice (other than in legal proceedings) to be delivered under the Agreement must be in writing and delivered pre-paid first class post to the registered address or place of business of the notified party, or sent by email to the other party’s main email address as notified to the sending Party.
    6. Notices:
      1. sent by post will be deemed to have been received, where posted from and to addresses in the United Kingdom, on the second Working Day and where posted from or to addresses outside the United Kingdom, on the tenth Working Day following the date of posting;
      2. delivered by hand will be deemed to have been received at the time the notice is left at the proper address;
      3. sent by email will be deemed to have been received on the next Working Day after sending.
    7. Unless the context requires a different interpretation:
      1. all singular words include plural ones and vice versa;
      2. all references to clauses, sub-clauses, schedules or appendices are to the ones in these Client Term;
      3. all references to a person includes firms, companies, government entities, trusts and partnerships;
      4. the term ‘including’ does not exclude anything not listed;
      5. all references to statutory provisions include any changes to those provisions;
      6. no headings or sub-headings form part of these Business Terms & Conditions or the Agreement.
      7. This Agreement constitutes the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter.
  14. Definitions
    1. The following words and phrases have the following meanings in these Business Terms & Conditions:

Term

Definition

Business Terms & Conditions

these Business Terms & Conditions and conditions, as amended by us from time to time

Admin Fee

the Admin Fee we are entitled to charge on each Tip transaction, amounting to 5% & 4p per transaction for under £5. For payments over £5 the charge will be 5% & 16p for domestic cards, 22p for international. Subject to change. 

Confidential Information

all confidential information (however recorded or preserved) disclosed by either party to the other party concerning the disclosing party’s (a) business, affairs, customers, clients, suppliers, plans, intentions, or market opportunities; (b) operations, processes, product information, know-how, designs, trade secrets or software; and (c) any information developed under this Agreement

Customer

an individual who wishes to pay a Tip to you via the RWRD platform

Effective Date

the first date of your access to the RWRD platform

RWRD Account

your RWRD Account holds money that is yours which will be paid out into your linked bank account via our payment schedule. 

Pricing Schedule

Our agreed pricing schedule is set on Stripe. You can request details of this at any time by contacting support@rwrd.co.uk or viewing your account at app.rwrd.co.uk. Pricing includes but is not limited to a recurring subscription along with 4p + 5% per transaction for tips received. 

Territory

United Kingdom, Australia, Sweden, South Africa, 

Tip

an uncalled for and spontaneous payment offered by a Customer to you via the RWRD platform, with the intention of this money being provided directly to you.

Working Day

any day other than a Saturday, Sunday or public holiday in England and Wales

“you”, “your” or “Client”

you, being a customer of RWRD who uses the platform to collect Tips and who appoints us as your commercial agent to collect Tips on your behalf

Compensation

Stamps earned through your membership are not covered by any compensation scheme.

Venue support services

If you need assistance or if you have any enquiry relating to your membership or use of RWRD services, you can contact us by sending an e-mail to support@rwrd.co.uk.

Data protection and privacy

While registering to become a member either through the website or the app, you will be asked to provide certain personal information, including your name, address and contact details. We are committed to maintaining the security of your personal information in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction.

The Privacy Policy will apply whenever you provide us with personal information.

Liability of RWRD

RWRD shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.

Your rights as a customer

As a consumer you have legal rights in relation to goods that are not of a satisfactory quality or fit for purpose and services not carried out with reasonable care and skill. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office. Nothing in this Agreement will affect these legal rights.

Assignment

We may transfer the benefit of this agreement to any other company in the same group of RWRD or in the case of buy-out. If we assign the benefit of this Agreement, your rights will not be affected.

Governing law

This agreement is governed by English law.

Privacy Policy

Please click here for our Privacy Policy