Unexpected Perks: How COVID-19 Benefitted the Independent Coffee Industry in the UK
The COVID-19 pandemic has undoubtedly brought numerous challenges and disruptions to the global economy. However,…
of RWRD customers return for more coffee & more stamps.
Increase in barista's hourly wage thanks to RWRD Tip Boxes.
Increase in customers collecting loyalty cards within weeks.
Top 100 Food & Drink App
No more loyalty cards to lose. Enable your customers to collect RWRD stamps on their phone & understand loyalty better - something you can't do with outdated paper cards.
Customise your own email marketing campaigns, push notifications & post in app to engage your audience & build your brand.
Make the most of high value moments when customers receive a reward and prompt them for a tip, securely left in app and paid direct to you.
Take the guesswork out of marketing. Check out the valuable insights we're accumulating right here on your RWRD dashboard into your buyer habits and preferences.
“RWRD email marketing has been highly effective at bringing new and old customers into the shop” – Emmy, Black Cab Coffee
Comparing the 4 days before the campaign dropped with 4 days after, Emmy’s shop saw a 62% increase in customers coming through the door with 4% of those becoming repeat customers.
Of RWRD's audience engage in our email comms
Average new customers engaged per site
Increase in revenue per month from 1 email campaign to win new customers
RWRD founders Miles and Tim came together having had first hand experiences on both sides of the counter. With their combined backgrounds including (but not limited to!) running small coffee shops, 7 years in British Army & various coffee fuelled tech related jobs, they had a shared vision, to put independents on the map.
When we launched, we knew of the challenges faced by independent & small chain shops in the face of powerful high street chains, but we weren’t to know of the further challenges to come with Covid and everything that went with it.
Through that, we now have an incredible and growing community of shops, baristas, partners & customers on the platform and we’re excited to continue to connect them in more ways through greater rewards on both sides of the counter.
Our commitment to positive impact goes beyond our localised coffee communities. We are all obliged to act responsibly, to support coffee growing communities, their families, and the planet. That’s why we value our work with RWRD Positive Impact Partners. Helping restore healthy forests and supporting coffee-growing communities across the globe.