These terms and conditions apply to your access to, and participation in, services provided by RWRD LTD. and associated venues. These terms and conditions, together with the RWRD Privacy Policy (“Privacy Policy”) govern the relationship between RWRD Limited, a company incorporated in England with company number 11501346 whose registered office is at Eden House, Reynolds Road, Beaconsfield, Bucks, HP9 2JL, and Users of services provided by RWRD Ltd. Use by you of the RWRD App will constitute acceptance by you of this Agreement. This agreement overrides any statements on the website and/or the App if they are different. You must therefore read it carefully. Please print a copy of this agreement for your records. If there is anything you do not understand, please contact RWRD at support@rwrdapp.com
RWRD LTD reserves the right to change, modify and/or eliminate the services provided and/or these terms and conditions, or any policy, FAQ or guideline pertaining to the services provided at any time and in its sole discretion. Any changes or modifications will be effective immediately and you waive any right you may have to receive specific notice of such changes or modifications. Your continued participation in the services provided confirms your acceptance of such changes and modifications.
RWRD, and the services it provides, is not intended for use by anyone under the age of 16. Please read the Privacy Policy carefully to understand how the Company collects, uses and discloses information about its customers.
To enrol in the services provided by RWRD, download the App to your mobile device and follow the prompts to create an account through the App. Your membership enables you to find discounts, earn loyalty stamps and to redeem those stamps on certain purchases in participating outlets. Your membership can only be registered in the name of an individual and only one membership may be registered in the name of each individual
The rules for a Qualifying Purchase are either indicated within the App or are as listed here. In the event of any ambiguity, the rules laid out here shall prevail.
Promotions; promotions posted on the app are subject to availability & are at the discretion of the venue. Any disputes should be sent to support@rwrdapp.comwith any supporting evidence.
Loyalty; Stamps are valid on any drinks bought at a venue. One stamp per drink/item, as per the venues discretion.
In order to redeem stamps you should present the relevant screen to a member of staff. Once you have selected redeem, this is valid for one hour. Expired redemptions are not reversible at any time. Stamps are relevant to venues individually, and not pooled across venues.
Your membership does not have an expiry date. You may delete the App at any time. If you wish to cancel your membership altogether, you can do so in the profile section in the app. If you cancel your membership, you will lose the right to redeem all stamps that are unused at the time of cancellation. We may, on notifying you, forfeit all accrued stamps, and/or suspend your right to collect and/or redeem Points if you are in breach of this agreement, if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us, the App, or if you supply false or misleading information to us.
You should treat your stamps like cash in a wallet. If you lose your phone or it is stolen, or if someone else accesses your membership through the App, you may lose any stamps you have accrued.
Complaints regarding any element of your membership or user of RWRD services should be sent in writing or by email to support@rwrdapp.com.
Stamps earned through using your membership are not covered by any compensation scheme.
If you need assistance or if you have any enquiry relating to your membership or use of RWRD services, you can contact us by sending an e-mail to support@rwrdapp.com
While registering to become a Member either through the Website or the App, you will be asked to provide certain personal information, including your name and email address. We are committed to maintaining the security of your personal information in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. The Privacy Policy will apply whenever you provide us with personal information.
RWRD exists to share rewards across both sides of the counter. We believe that hard work and loyalty should be rewarded. All Tips you give using RWRD are passed directly to the venue that you choose (subject to our right to deduct our Admin Fee and such other fees/costs that we are entitled to deduct with the agreement of the Venue).
| Term | Definition |
| Confidential Information | all confidential information (however recorded or preserved) disclosed by either party to the other party concerning the disclosing party’s (a) business, affairs, customers, clients, suppliers, plans, intentions, or market opportunities; (b) operations, processes, product information, know-how, designs, trade secrets or software; and (c) any information developed under this Agreement |
| Admin Fee | the Admin Fee we are entitled to charge on each Tip transaction amounts to 5% + 4p, subject to change. |
| Customer Terms | these customer terms of use, as amended by us from time to time |
| Pricing Schedule | Pricing includes but is not limited to a recurring subscription along with 4p + 5% per transaction for tips received. You can request details of this at any time by contacting support@rwrdapp.com |
| Territory | United Kingdom, Australia, South Africa, Sweden |
| Tip | an uncalled for and spontaneous payment offered by you to a Venue via the RWRD platform, with the intention of this money being provided directly to the Venue (or the relevant Team) |
| RWRD | the RWRD platform made available via our website at rwrdapp.com, our mobile applications ‘RWRD’ available on the App Store and Google Play store and such other technologies that we make available from time to time |
| Venue | a Venue using RWRD who you wish to give a Tip (each being a client of ours) |
| “you”, “your”, or “Customer” | you, being a customer who wishes to use RWRD to give a Tip to a Venue |
RWRD+; Any purchase or offer featured on RWRD+ is subject to partner terms and conditions. RWRD Ltd. are not responsible for orders and interactions with third party partners.
Subscriptions & payments are handled by Apple (App Store) & Google (Google Play) and are in line with their Terms & Conditions. Refund claims are directly managed by whichever of these companies are relative to your device.
Complimentary stamps are valid at participating venues and RWRD Ltd. reserve the right to remove these at any time.
Complimentary coffees are issued at participating venues and are only valid when authorised by RWRD Ltd. to your RWRD+ membership accounts. RWRD+ reserves the right to move, remove, or otherwise manage the allocation of free coffee and stamps within the application.
All and any third party content shared on the app will be moderated using RWRD Ltd’s best efforts, but is not the responsibility or representative of RWRD Ltd.
RWRD shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.
As a consumer you have legal rights in relation to goods that are not of a satisfactory quality or fit for purpose and services not carried out with reasonable care and skill. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office. Nothing in this agreement will affect these legal rights.
We may transfer the benefit of this agreement to any other company in the same group of RWRD or in the case of buy-out. If we assign the benefit of this agreement, your rights will not be affected.
This agreement is governed by English law.
Please click here for our Privacy Policy.
The ‘Win a Rocket’ Competition is brought to you in partnership with Cycle Espresso, VeloSkin, OTE, Grand Tour Coffee and Rocket Espresso. By entering the competition you are agreeing to the following Terms & Conditions of the competition. By entering the competition the promoters may contact you with offers on their products from time to time but you may opt out at anytime.
Timeframe: The competition is running from 17th April 2022 until the 29th May 2022.
Eligibility to enter: The prize draw is open to entrants over 14 years of age. In entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win. You must hold an active RWRD app account in order to enter the competition and win a prize.
Number of entries: A maximum of one entry per RWRD account is permitted.
Cost: The prize draw is free to enter.
How to enter: In order to enter the competition you must download RWRD app and collect at least 5 stamps on the Rocket Competition Card within the application. Stamps are collected from A4 competition banners displayed at participating venue partners. Customers are permitted to collect one stamp per eligible purchase.
Eligible Purchases: The purchase of a coffee or drink at a participating venue, or the purchase of any item from sponsored brands, OTE, VeloSkin, Grand Tour Coffee, Rocket from within a participating venue.
How to collect stamps: Open RWRD App, select “collect a stamp” and tap your device onto the A4 competition banner.
The prize draw: The prize draw is due to take place on the 29th of May 2022. This date is subject to change and any updates will be posted on social media accounts and publicised across customer facing comms channels. We reserve the right to cancel the competition at anytime.
Choosing winners: Winners will be chosen at random. A copy of the winners list can be requested at support@rwrdapp.com
The Prizes: The prizes are non-exchangeable, non-transferable and no cash alternatives will be offered.
1. Rocket Espresso Appartamento, plus 3 sets of coloured panel fillers, worth over £1300.00
2. OTE “Fuel Your Ride” Bundle – a mixed bundle of OTE products worth over £100.00
3. VeloSkins “Fuel Your Ride” Bundle – a mixed bundle of VeloSkin product worth over £100.00
4. Grand Tour Coffee “Fuel Your Ride” Bundle – a mixed bundle of Grand Tour Coffee product with over £100.00
We reserve the right to replace any prize with an equal value alternative.
Announcement of the Winner: We will attempt to contact the winner via the email used to create their RWRD account up to 3 times. If the prize is not claimed within 14 days then we reserve the right to withdraw and reallocate the prize.
Data & Privacy: By entering the competition you are opting into RWRD’s Privacy Policy.
Limitation of Liability: RWRD Ltd does not accept any liability for any damage, loss, injury or disappointment suffered by
any entrants as a result of either participating in the prize draw or being selected for a prize. RWRD Ltd does not provide any form of practical or IT support for this prize. On receipt, all
responsibilities relating to warranty and the product are that of the prize winner.
General: RWRD Ltd reserves the right to cancel the prize draw or amend these terms and conditions at any
time, without prior notice.
Governing Law: The prize draw and these terms and conditions will be governed by English law and any
disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
RWRD TIPPING | CUSTOMER TERMS AND CONDITIONS
Introduction
1.All Tips you give using RWRD are passed directly to the business & team members (subject to our right to deduct our Commission and such other fees/costs that we are entitled to deduct with the agreement of the business).
2.Please read these Customer Terms carefully. These Customer Terms explain your rights and obligations when using RWRD as a Customer to give Tips.
3.By accessing and using RWRD to give your Tip to a business, you accept and agree to the terms of this Agreement.
4.You can contact us by submitting a support request.
5.Certain words and phrases in these Customer Terms have specific definitions when they start with capital letters.
Your Rights and Responsibilities
1.When you use the RWRD platform to make a Tip, you confirm that:
a. your intention is to offer a Tip directly to the Worker or business and, in the absence of the RWRD platform, you would have done so using cash or other means of payment; and
b. your Tip is a voluntary gratuity payment offered by you to the relevant Worker or business.
2.When you give a Tip to a Worker using RWRD, we act as the Worker’s authorized commercial agent for the Tip transaction, meaning we will collect the Tip amount from you on behalf of the Worker and will pass it directly to them (subject to deducting our Commission and such other fees/costs that we are entitled to charge to the Worker).
3.We will give you the option of covering our Commission and the costs of processing the card payment for the Tip transaction (by making a payment on top of the intended Tip). If you agree to this, the Worker will receive a sum equal to 100% of the intended Tip. If you do not agree to this, our Commission and the transaction costs will be deducted from the Tip.
4.You acknowledge that Workers have the right to do as they choose with the Tips they collect from you using RWRD.
Our Rights and Responsibilities
1.We act as a commercial agent for eligible Workers who use RWRD to collect and receive Tips. This means we are authorized by them to conclude Tip transactions and collect Tips on their behalf.
2.We do not act as your agent (or act on your behalf) in any capacity. Nothing in this Agreement will establish any partnership or joint venture between us, nor does this Agreement authorize any party to enter into any commitments for or on behalf of any other third party.
3.We provide technology services to Workers which they are permitted to make available to you to allow you to transact with them.
4.We reserve the right to:
accept or decline any Tip offered by you through RWRD; or
impose limits related to the number of times you can use RWRD per day/week/month; and
share the name associated with your chosen payment method with Workers that you Tip.
5.We shall:
a. provide you with access to RWRD for the purpose of paying a Tip to a Worker;
b. present a range of options to you as to the amount of Tip you wish to pay; and
c. provide you with the option to increase your Tip to cover our Commission and transaction costs (see above).
6.We may use third parties (including a payment processor) in connection with the provision of our services.
7.You acknowledge that we may modify or discontinue certain functionalities or feature of RWRD from time to time
8.Any personal information that you provide to us will be processed in accordance with our Privacy Policy. This explains what personal information we collect from you, why and how we collect, store, use and share it, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
Indemnity and Liability
1.Access to the RWRD platform is provided on an “as is” basis and no warranty is inferred or implied as to the availability of any feature offered at any time.
2.To the maximum extent permitted by applicable law, we shall have no liability to you in relation to any loss or damage suffered by you arising out of or in connection with the use or misuse of RWRD by you or a Worker.
Consumer rights
In some circumstances, you may have certain rights as a consumer under applicable UK consumer law when using RWRD. Nothing in this Agreement detracts from those rights (including in respect of cancellation). However, you have the right to elect not to use RWRD at any time.
General
1.These Customer Terms may be varied by us from time to time. Such revised terms will apply to RWRD from the date of publication. Please check the Customer Terms regularly to ensure familiarity with the then current version.
2.If any court or competent authority finds that any provision of the Agreement (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Agreement will not be affected.
3.This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
4.You may not transfer any of your rights or obligations under these Customer Terms to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
5.This Agreement constitutes the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter.
6.Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
Governing law and jurisdiction
This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under this Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.
Definitions
The following words and phrases have defined meanings in these Customer Terms:
Confidential Information; all confidential information (however recorded or preserved) disclosed by either party to the other party concerning the disclosing party’s (a) business, affairs, customers, clients, suppliers, plans, intentions, or market opportunities; (b) operations, processes, product information, know-how, designs, trade secrets or software; and (c) any information developed under this Agreement
RWRD Equipment; All RWRD branded materials, NFC tags and the physical hardware digital tipping device.
Commission; our commission we are entitled to charge on each Tip transaction, as specified in Pricing Schedule
Customer Terms; these customer terms of use, as amended by us from time to time; Pricing Schedule
our pricing schedule setting out applicable Commission and fees chargeable in respect of the RWRD service, which can be found at https://www.rwrdapp.com/pricing/
Territory; United Kingdom, Channel Isles and the Isle of Man
Tip; an uncalled for and spontaneous payment offered by you to a Worker via the RWRD platform, with the intention of this money being provided directly to the Worker (or the relevant Team)
Worker; a worker or business using RWRD who you wish to give a Tip (each being a client of ours)
Working Day; all operational days
“you”, “your”, or “Customer”; you, being a customer who wishes to use RWRD to give a Tip to a Worker
TERMS OF USE
Introduction
1.These platform terms of use (” Platform Terms”) apply to all users of RWRD, which is made available via our website at RWRDapp.com, our software applications and such other technologies which we make available from time to time (collectively the “Platform”).
2.These Platform Terms should be read in addition to our Client Terms, Customer Terms and/or Operator Agreement (as applicable to you), which together make up the ” Agreement” between us. By accessing and using RWRD, you accept and agree to the terms of this Agreement. If you do not understand or agree with the Agreement, you should not use RWRD.
3.From time to time, we may refine or change aspects of the Agreement and any revised terms or policies will be made available to you at https://rwrdapp.com/business-terms-and-conditions/ and a notification of such changes displayed in a prominent place on the Platform. Please take a moment to read the changes. If you continue to use the Platform after we make the changes, you will be deemed to agree to the changes. If you do not agree to the changes, you should not use the Platform.
4.Certain words and phrases in these Platform Terms have specific definitions when they start with capital letters. Where a defined term is used, it has the meaning given to it in the relevant clause of these Platform Terms.
5.If you have any questions about any of the above, please contact us using the contact details at the end of these Platform Terms.
Registration
1.In order to use certain parts of our Platform you may be required to register for an account by providing your name, your email address and password of your choosing.
2.You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
3.Names, email addresses and profile pictures must not: (i) be obscene or offensive, (ii) infringe any third party rights, or (iii) otherwise (in our absolute discretion) be considered inappropriate.
4.You may cancel your registration and/or ask us to deactivate your account at any time by submitting a support request. If you do so, you must immediately stop using the Platform. If you wish to obtain a copy of any data related to your account prior to deletion, please request access to your data in accordance with your rights set out in our Privacy Policy.
Passwords and Security
1.When you register on the Platform, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone. We will be entitled to treat any action carried out through your account as being carried out by you. You must notify us immediately if you have reason to believe that your account details may have been compromised or used by any other person.
2.If we have reason to believe that there is or is likely to be any misuse of the Platform or breach of security, we may require you to change your password and/or suspend your account.
Using the Platform
1.Our Platform is intended for use only by those who can access it from within the United Kingdom, Channel Island or the Isle of Man (the ” Territory”). If you choose to access our Platform from locations outside the Territory, you are responsible for compliance with local laws.
2.You are responsible for making all arrangements necessary to access our Platform. In particular, you are responsible for ensuring that your computer and/or portable device is compatible with our Platform.
RWRD Equipment
1.Throughout the Agreement you must safely and securely store the RWRD Equipment. The RWRD Equipment must be maintained to a serviceable standard.
2.If the RWRD Equipment is lost or damaged then the Client is liable for the cost of replacement or repair up to £500.00. This amount will be added to the clients invoice and collected in line with our billing process.
Prohibited Uses
1.You must not (and you must not cause any other person to):
a.use any automated system or software to extract content or data from the Platform for commercial purposes, except where you or any applicable third party has entered into a written agreement with us that permits such activity;
b.interfere with, damage or disrupt, the Platform or any servers or networks connected to the Platform, including by transmitting any worms, viruses, malware, spyware or any other code of a destructive, malicious or disruptive nature. You may not inject content or code or otherwise alter or interfere with the way any page of the Platform is rendered or displayed in a user’s browser or device;
c.access the Platform via a means not authorized in writing in advance by us, including but not limited to, automated devices, scripts, bots, spiders, crawlers or scrapers (except for standard search engine technologies);
4.attempt to restrict another user of the Platform from using or enjoying the Platform and you must not encourage or facilitate the breach of these Platform Terms by others;
5.use the Platform for any illegal or unauthorized purpose or in any way that advocates, promotes or assists any unlawful act such as (by way of example only) copyright infringement, computer misuse, or collecting or harvesting any information or data from our systems or servers;
6.use the Platform in any way or that (i) is defamatory of any other person, (ii) is obscene or offensive, (iii) promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or (iv) is likely to harass, upset, embarrass, alarm or annoy any other person;
7.change, modify, adapt or alter the Platform or change, modify or alter another website so as to inaccurately imply an association with the Platform or us.
Intellectual Property
1.Our Platform and all information, music, images, photographs, videos and other content displayed on our Platform (” Materials”) are protected by certain rights. These rights include all patents, rights to inventions, copyright, database rights, performer’s property rights, moral rights, trade marks and service marks, business names and domain names, goodwill and the right to sue for passing off or unfair competition, rights in designs and all other intellectual property and proprietary rights, in each case whether registered or unregistered (” Rights”). These Rights either belong directly to us or are licensed to us from their respective owners or licensors.
2.You may only view, print out, use, quote from and cite the Platform and the Materials for your own personal, non-commercial use and on the condition that you give appropriate acknowledgment to us where appropriate.
3.We expressly reserve all Rights in and to our Platform and the Materials. In particular, we reserve all Rights in the names “RWRD” and the “www.rwrdapp.com” domain name and all related domain names, trade marks, logos, brand names and/or trading names appearing on our Platform.
4.Your use of our Platform and the Materials is subject to the following restrictions. You must not:
a. copy the Platform except where such copying is incidental to normal use of the Platform, or where it is necessary for the purpose of back-up or operational security;
b. sub-licence or otherwise make available the Platform in whole or in part (including object and source code), in any form to any person without our prior written consent;
c. remove any copyright or other proprietary notices contained in the Materials;
d. use any Materials in any manner that may infringe any of our Rights or the Rights of a third party;
e. use the Materials in any way that might be illegal or breach these Platform Terms;
f. reproduce, modify, edit, mix or remix, apply any voiceover or commentary, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit our Platform and/or the Materials in any way for any commercial purpose, without our prior written consent;
g. disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Platform or attempt to do any such thing; or
h. use the Platform or Materials in any way that is in contravention of any applicable law or regulation or in any manner that will violate the privacy, publicity or personal rights of others or in any defamatory, obscene, threatening, abusive or hateful material including without limitation using the Platform or any Materials in connection or association with any obscene, defamatory, illegal, pornographic material or in relation to products and services that relate to firearms, gambling, pharmaceuticals, pornography or tobacco or otherwise than in accordance with normal standards of decency.
5.Any use of our Platform or the Materials in a manner not expressly permitted by these Platform Terms may constitute an infringement of our Rights and/or the Rights of our licensors. We and our licensors reserve the right to exercise all rights and remedies available in respect of any infringement of Rights in our Platform or the Materials accessible on it.
Uploading Your Content to Our Platform
1.On certain parts of our Platform, you may be invited to upload materials to our Platform and/or make contact with other users. If you choose to upload such materials, your content must not:
a. contain any material which is or may reasonably be considered to be threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, or in breach of confidence;
b. be illegal or infringe the Rights of any third party, in any country in the world; and
c. be technically harmful (by way of example it must not include any computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
2.By uploading your content to the Platform, you hereby grant us and our designers, together with users of our Platform an irrevocable non-exclusive license (which is unlimited in time) to view and use your content without restriction, including by way of example for commercial purposes.
Links to Third Party Websites
1.The Platform (and emails that we send to you in connection with the Platform) may include links to third party websites, applications and/or other digital properties (“Third Party Properties”) that are controlled and maintained by third parties. If you decide to visit any Third Party Property or use a service made available through, or purchase products via, a Third Party Property, you do so at your own risk. It is your responsibility to satisfy yourself as to the reputation of the relevant third party and the services they offer. We are not responsible for the content, accuracy or opinions expressed on Third Party Properties. Links that we make available do not imply that we are, or our Platform is, affiliated to or associated with such websites or services.
2.Your interaction with any Third Party Property is subject to the relevant third party’s own terms and policies. In particular, third parties will process your personal data in accordance with their own privacy notices. Please read all applicable terms and policies of the relevant third party before using a Third Party Property and/or using a service made available through, or purchasing products via, a Third Party Property.
Availability of the Platform and Disclaimers
1.We provide the Platform on an “as is” and “as available” basis. We give no warranty that the Platform will be free of defects and/or faults, that defects will be corrected or that the Platform or the server that makes it available are free of viruses or anything else which may be harmful or destructive. To the maximum extent permitted by the law, we exclude all warranties not expressly set out in these Platform Terms, including but not limited to implied warranties of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
2.We may update some or all of the Platform and/or any of the services and/or content made available through it at any time and for any reason, for example to improve performance, enhance functionality, reflect changes to operating systems or address security issues. Alternatively, we may ask you to update parts of the Platform for these reasons. If you choose not to install such updates or if you opt-out of automatic updates (where applicable) you may not be able to continue using the Platform or functionality may be impaired.
3.Whilst we will use reasonable endeavors to ensure that the Platform is secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and you are responsible for your own security, that of your personal details and your computers. We accept no liability for any disruption or non-availability of the Platform. We are under no obligation to update information on the Platform.
4.We reserve the right to alter, suspend or discontinue any part (or the whole of) the Platform. These Platform Terms shall continue to apply to any modified version of the Platform unless it is expressly stated otherwise.
5.Access to the Platform is permitted on a temporary basis and we reserve the right to withdraw access from the Platform for any reason and without notice.
Liability
1.Consumers have certain legal rights when using our Platform. These are also known as “statutory rights” as they are derived from laws such as the Consumer Rights Act 2015. Nothing in these Platform Terms affects these rights. In particular, we do not exclude our liability for:
a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation; or
c. any matter for which it would be illegal for us to limit or exclude our liability.
2.We will not be liable to you in respect of any losses arising out of any event or circumstance beyond our reasonable control.
3.You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach of these Platform Terms or default in the discharge of your obligations.
4.Except as stated in clause 10.1, and to the maximum extent permitted by law, we shall not be liable for any of the following:
a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
b. loss or corruption of any data, database or software;
c. any special, indirect or consequential loss or damage.
5.Except as stated in clause 10.1 or otherwise expressly stated in the Client Terms, Customer Terms or Operator Agreement (as applicable), our maximum liability to you in respect of your use of our Platform or any matter arising under or in connection with these Platform Terms is £500.
General Provisions
1.If any court or competent authority finds that any provision of these Platform Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Platform Terms will not be affected.
2.You may not assign, sub-license or otherwise transfer any rights under these Platform Terms.
3.Nothing in these Platform Terms will establish any partnership or joint venture between us, or (except as expressly stated) mean that any party to this Agreement becomes the agent of another third party, nor does the Agreement (except as expressly stated) authorise any party to enter into any commitments for or on behalf of any other third party.
4.These Platform Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
5.If we fail to exercise any right or remedy under our Platform Terms, our failure does not constitute a waiver of that right or remedy. Any waiver must be in writing and signed by us.
6.Any notice (other than in legal proceedings) to be delivered in relation to these Platform Terms must be in writing and delivered pre-paid first class post to the registered address or place of business of the notified party, or sent by email to the other party’s main email address as notified to the sending Party.
Notices:
1.sent by post will be deemed to have been received, where posted from and to addresses in the United Kingdom, on the second Working Day and where posted from or to addresses outside the United Kingdom, on the tenth Working Day following the date of posting;
2.delivered by hand will be deemed to have been received at the time the notice is left at the proper address;
3.sent by email will be deemed to have been received on the next Working Day after sending.
Unless the context requires a different interpretation:
1.all singular words include plural ones and vice versa;
2.all references to paragraph, sub-paragraphs, schedules or appendices are to the ones in the Agreement;
3.all references to a person includes firms, companies, government entities, trusts and partnerships;
the terms; does not exclude anything not listed
5.all references to statutory provisions include any changes to those provisions;
6.no headings or subheadings form part of the Agreement.
Governing law and jurisdiction
1. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.
