Unexpected Perks: How COVID-19 Benefitted the Independent Coffee Industry in the UK
The COVID-19 pandemic has undoubtedly brought numerous challenges and disruptions to the global economy. However,…
Shot Espresso wanted to gather feedback from their regular customers before they updated the menu. Francesco was able to use RWRD’s service to contact 50 regular customers and offer a free loyalty stamp for their thoughts on how to improve.
Within 24 hours RWRD collected over 50 regular visitors feedback on key questions, and presented these back to Francesco. The findings helped to shape key decisions, and prompted some training in key areas.
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